How to get refunds for epic store games
By Rachel Davis
Sometimes you buy a new PC game and it just isn’t what you expected. Maybe the game isn’t compatible with your hardware or the gameplay just doesn’t click with you. Whatever the case, if you’re feeling buyer’s remorse over a digital copy of a PC game you just bought, you might be eligible for a refund.
There are several online marketplaces that sell digital copies of PC games, but we’re focusing on getting refunds through Steam, the Epic Games Store and GOG, since those are three of the biggest platforms. All three of these companies offer refunds on game purchases, but their money-back policies and processes for claiming a refund differ.
Steam
Steam’s refund policy is straightforward: You can get a full refund on any Steam game within 14 days of purchase provided it has been played for two hours or less, while preorders can be canceled for a full refund. This even applies to games sent as gifts to others, though the refund must be requested by the gift recipient. In-app purchases and some downloadable content (DLC) are nonrefundable.
Steam’s pretty strict about these rules, so don’t expect to get your money back on those unplayed games you bought in a bundle last year. That said, the company will offer refunds for games that you purchased more than 14 days ago and/or played for more than two hours in some rare instances—such as when a major game-breaking bug or other serious concern is uncovered and results in a game being pulled from the Steam store. Contact Steam Support for more help in those cases.
How to get a refund on a Steam purchase
- Go to the Steam Support page and log in with your Steam account.
- Under “What do you need help with,” select “A Purchase.”
- Click the game you want to refund. If a games you bought isn’t on the list, then it’s ineligible for a refund in this way.
- Click the issue you’re having with the game.
- Click “I’d like to request a refund.”
- Fill out the refund request and select where you’d like to have your refund sent from the drop-down menu. You can choose to have it sent to your Steam Wallet or back to the original payment method, such as your bank account or Paypal.
A refund request can take up to seven days to be finalized, but once it’s approved, the refunded game is removed from your Steam library and your money will be sent back to the payment method you selected in step 6—though the funds may take a few additional business days to appear in your bank account. Any in-game achievements or playtime stats you earned will still show up on your Steam community page.
Epic Games Store
Like Steam, Epic will refund any games within 14 days of purchase as long as you haven’t played them longer than two hours (though some exceptions may be made in certain cases). You can also get a refund on all preorders for unreleased games, but this does not include paid early access or beta purchases, which are subject to the previous days/hours restrictions restrictions.
Epic handles in-app purchases and DLC slightly differently:
- Epic refunds certain in-game purchases and DLC associated with a game so long as it was purchased within the Epic Store and you “have not consumed, modified or transferred” any of the in-game items.
- Items like character skins, in-game currency or consumable items are non-refundable. Epic clearly notes any nonrefundable purchases on the product’s store page.
How to get a refund on an Epic Store purchase
Some purchases can be refunded via a “self-service” feature in your Epic Store account’s settings.
- Go to the Epic Store website.
- Sign in with your Epic account
- Click “Account” in the upper-right of the page.
- Click “Transactions.”
- Select the game or product you wish to refund, then click “Refund” and follow the on-screen instructions.
If a game or product isn’t listed under the Transactions tab or you’re seeking a refund on a purchase that falls outside of Epic’s guaranteed money-back policy, you can try applying for a refund through Epic’s support page:
- Go to Epic’s support page . Scroll down and click “Contact Us.”
- Log in with your Epic account.
- Use the form to submit a refund request. You’ll be contacted by email with further instructions.
Once your refund is complete, the game will be removed from your library. Any repaid funds will be sent back to you through the payment method used in the original transaction.
GOG.com
GOG offers full refunds on games within 30 days of their original purchase, regardless of whether they’ve been downloaded, installed and played. This also applies to:
- Games in Development titles (aka early access and paid beta releases).
- Preorders, including up to 30 days after release.
- Games gifted to you by another person. If you send a gift to someone else, you may be entitled to a refund if they run into issues, but the recipient has to initiate the refund request first.
(Note: “Virtual Goods” like in-game purchases or DLC bought through GOG are nonrefundable.)
How to get a refund on a GOG.com purchase
GOG’s refund policy is the most lenient of the bunch, but it also has a quirky loophole that makes it ripe for abuse: Unlike Steam or Epic, GOG sells games without DRM (digital rights management). That means that users have full ownership over the games they buy and download, and it also means that GOG cannot remove the game files from your PC after you’ve made a purchase. So, yes, you could buy something, request a refund and keep it anyway (if you have no conscience).
As a result, refund requests must be sent to GOG Support and are subject to approval . GOG also requests that users seeking refunds due to technical issues or bugs first contact GOG support to see if the problem can be fixed before requesting a refund.
Once your refund is approved, the game(s) will be removed from your GOG library. Funds will be sent to the payment method specified in the refund request. GOG is unable to send refunds to certain financial institutions, in which case the funds will be applied to your account as store credit unless you offer them another suitable option.
The digital games store may be brand new, but it isn’t hanging around implementing new features so as to better compete with Steam. The latest is handling refunds, and it pretty much matches what Valve does on Steam.
The Epic Games Store now has a refund process that most people will be more than happy with mainly because it matches what Valve’s Steam store does already.
As Eurogamer reports, the new refund policy was introduced for the Epic Games Store on Friday, with confirmation coming via Sergey Galyonkin on Twitter, who is a Director of Publishing Strategy at Epic and the guy who made Steam Spy.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.
As the tweet above confirms, the refund policy allows a refund to be issued within 14 days of purchase for any reason and any game. The one limit being you can’t have played the game for more than two hours, which is usually more than long enough to figure out if you want to carry on playing or not.
Galyonkin admits that he preferred the refund policy they had before with no time limit imposed, but that, “it was too hard to communicate that version properly.” He also points out most people don’t refund more than two games every year regardless of the policy.
Recommended by Our Editors
Although it might not be making much of an impact on sales just yet, Valve must surely now have the Epic Games Store firmly on its radar. Epic is creating a rival store that matches it on policies while undercutting it on value for developers by taking a much smaller royalty on sales. The first big blow for Steam happened last week when Ubisoft decided to launch The Division 2 on the Epic Games Store, but not on Steam.
Most digital gaming storefronts have refund policies when you can’t run, mistakenly purchase, or just don’t like a game. The Epic Games Store is no different, giving you an easy form to request a refund.
How to Request a Refund from the Epic Games Store
Epic’s refund policy is similar to Steam’s. According to the policy, you can get a full refund for any reason as long as you’re returning the game within 14 days of purchase and with less than two hours of play time. You can’t get a refund if you’ve been banned from that game for any reason, including Terms of Service violations.
To begin the process, open any browser and go to epicgames.com, then click “Help” in the top bar.
Select “Epic Games Store” to access the Store’s help site.
Click the blue “Contact Us” button in the top-right corner of the page to open the Contact Us form.
Fill out the form with your language, name, and email address. Although the support form says your name is optional, Epic Games might reach out to verify your identity, and providing this upfront will expedite the process. Under Product Title, select the game you want to return; in the field under that, designate the operating system you used. Open the “Use the Drop-down Selection That Best Describes Your Inquiry” menu and click “Refund Request / Purchasing Issues.”
Describe your problem. We recommend you give a short, clear reason why you want a refund to make sure everything goes smoothly. When you’re done, type the security code, and click “Submit.” You will receive email confirmation from Epic Games that your request was received.
What You Need to Know About the Refund Process
Refunds can always be tricky things when it comes to massive companies like Epic. Here are a few tips to make sure your refund request goes smoothly:
- When describing your problem in the Contact form, include the Order ID that came in the email receipt from your initial purchase to expedite the refund request.
- Remember that returns must be requested within 14 days of purchase, and you will be ineligible for a refund if the game has more than two hours of playtime.
- If you bought a code outside of the Epic Games store, you’ll have to ask that storefront for a refund.
- You cannot return something if you were banned from that game or violated the terms of service.
- If you bought a game from the Epic Games store at full price, and it goes on sale within the refund window of 14 days since purchase and under two hours of playtime, you can get a refund and then repurchase the game. Epic explicitly allows this behavior to maximize your savings if you buy a game right before it’s discounted, and does not consider it to be refund abuse.
- If you want to cancel a refund request, reply to the support ticket email you received when you first filed the refund request. Ask to cancel the original request.
Your mileage may vary, so let us know if and how it does in the comments.
Epic Games is hoping to steal market share from Valve’s dominant Steam platform by catering to developers by taking a smaller revenue cut (12 percent) than Valve (30 percent). Epic also offers free licenses of their Unreal engine for devs who make their games at least a temporarily exclusive on its platform. Let’s hope this formerly controversial return policy continues to improve PC gaming for us all.
What types of products can I return for a refund?
Games and products you purchase through the Epic Games Store are generally eligible for a refund. If a game or product is marked as “non-refundable”, then it will not be eligible. Products that include virtual currency, skins, or other consumables are not eligible for refund. Epic cannot provide refunds for purchases made outside of the Epic Games Store.
If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games Store for that game, so long as that content has not been consumed, modified, or transferred.
Some purchases may qualify for refunding online by yourself. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
When are products eligible for a refund?
Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record. Products that include virtual currency, skins, or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.
You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.
How can I request a refund?
You can request a refund by clicking “Contact Us” on our Epic Games Store and Launcher help page and submitting a refund request.
Some purchases may qualify for refunding online by yourself. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
How will I get my refund?
By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Epic may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.
What about pre-purchases?
You can cancel your pre-purchase and get a refund at any time before release. After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. For purposes of this policy, “release” includes any playable version of the game, including early access, beta, and alpha versions.
What if a product I recently purchased goes on sale?
You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse.
If Epic determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play!
Last Updated: May 13, 2020
If Epic revises this policy, any revisions will apply to subsequent purchases.
Most digital gaming storefronts have refund insurance policies when you may’t run, mistakenly buy, or simply don’t like a recreation. The Epic Video games Retailer is not any completely different, providing you with a straightforward type to request a refund.
How one can Request a Refund from the Epic Video games Retailer
Epic’s refund coverage is just like Steam’s. In keeping with the coverage, you will get a full refund for any motive so long as you’re returning the sport inside 14 days of buy and with lower than two hours of play time. You’ll be able to’t get a refund if you happen to’ve been banned from that recreation for any motive, together with Phrases of Service violations.
To start the method, open any browser and go to epicgames.com, then click on “Assist” within the prime bar.
Choose “Epic Video games Retailer” to entry the Retailer’s assist website.
Click on the blue “Contact Us” button within the top-right nook of the web page to open the Contact Us type.
Fill out the shape along with your language, identify, and e mail tackle. Though the help type says your identify is elective, Epic Video games may attain out to confirm your identification, and offering this upfront will expedite the method. Beneath Product Title, choose the sport you wish to return; within the discipline beneath that, designate the working system you used. Open the “Use the Drop-down Choice That Finest Describes Your Inquiry” menu and click on “Refund Request / Buying Points.”
Describe your drawback. We suggest you give a brief, clear motive why you desire a refund to verify every thing goes easily. Whenever you’re achieved, kind the safety code, and click on “Submit.” You’ll obtain e mail affirmation from Epic Video games that your request was acquired.
What You Must Know In regards to the Refund Course of
Refunds can all the time be difficult issues in the case of large firms like Epic. Listed here are a couple of suggestions to verify your refund request goes easily:
- When describing your drawback within the Contact type, embody the Order ID that got here within the e mail receipt out of your preliminary buy to expedite the refund request.
- Keep in mind that returns should be requested inside 14 days of buy, and you can be ineligible for a refund if the sport has greater than two hours of playtime.
- In the event you purchased a code exterior of the Epic Video games retailer, you’ll should ask that storefront for a refund.
- You can not return one thing if you happen to had been banned from that recreation or violated the phrases of service.
- In the event you purchased a recreation from the Epic Video games retailer at full value, and it goes on sale throughout the refund window of 14 days since buy and beneath two hours of playtime, you will get a refund after which repurchase the sport. Epic explicitly permits this habits to maximise your financial savings if you happen to purchase a recreation proper earlier than it’s discounted, and doesn’t take into account it to be refund abuse.
- If you wish to cancel a refund request, reply to the help ticket e mail you acquired once you first filed the refund request. Ask to cancel the unique request.
Your mileage could range, so tell us if and the way it does within the feedback.
Epic Games is a popular video game developer and publisher known for games such as Fortnite, Shadow Complex, Unreal, Gears of War, and Infinity Blade series.
The company functions through its digital storefront—The Epic Games Store. It often offers time-exclusive releases of games on that platform before other storefronts, for either six months or a year. This exclusivity can prompt many gamers to make hasty purchases they may regret later.
Can You Request a Refund on the Epic Games Store?
If you change your mind on a purchase you’ve made recently through the Epic Games Store, you can request a refund. Games you buy through the Epic Games Store are eligible for a refund within 14 days of purchase.
Refund also covers all in-app and downloadable content for a game you want to return. If you buy the game before it was released, you can cancel your pre-purchase at any time before the release. In this case, you will get a full refund.
Some of the refunding rules you should pay attention to are:
- Games and products are eligible for a refund only within 14 days of purchase
- A game is eligible for a refund only if you have less than two hours of playtime on it
- Any product that includes virtual currency is not eligible for a refund
- If a product is bought outside of the Epic Games Store, you cannot get a refund for it
- You cannot request a refund for games or products marked as non-refundable
- You cannot return a game from which you have been banned
- You will be rejected for a refund if you have violated the terms of service
- If Epic decides that you are abusing the refund policy, you will be rejected for a refund
Some games may have additional rules regarding refunding procedures. For example, if you want to request a Fortnite refund for purchases with in-game currency, the process is a bit different. Be sure to check out any specifics about getting a refund for specific products.
How to Request a Refund on the Epic Games Store?
There are two ways to get a refund for purchases made on the Epic Games Store:
- Through the Epic Support page
- Through your account
The second method works only for certain games. If you are not sure, you can always contact Epic through their Support page.
Requesting a Refund Through Epic Support Page
You can use this method to request a refund for any game store purchase. Here is how to do it:
- Go to Epic support page
- Scroll down to the bottom of the page and click Contact Us button
- Login to your account and wait for the Contact Us Form to load
- In the form, choose your language and enter your name and email address
- Find the game you want to return in the Product Title dropdown menu and click on it
- Choose your Operating System—Epic supports Windows and Mac
- In the dropdown menu pick Refund Request/ Purchasing Issues option
- Use the textbox at the bottom of the form to describe why you want a refund. Make sure to include your Purchase ID
- Enter the text in the CAPTCHA field
- Click Submit
You will get a confirmation email containing your refund request from Epic Games Support.
Requesting a Refund Through Your Account—the Self-Service Method
Another option is to request a refund directly on your Epic Games account. This method is not suitable for all games, but you can check the eligibility once you access your account. Here is how:
- Got to your account and sign in
- Click on Transactions/ Payment History tab
- Find the game you would like to return
- Click the game to see more details
- If the game is eligible for a refund, there will be a Request Refund button
- Click the Request Refund button
- From the pop-up window pick the reason for requesting a refund
- Click Confirm Refund
At the top of your screen, a confirmation notification will appear. You can also expect a confirmation email from Epic, letting you know the refund has been completed.
How Long Does Epic Games Take to Refund a Game?
The waiting time depends on the method you used to request a refund, but also on your payment method.
If you went through the Epic Support Page, you could expect them to answer within a week. If your request is approved, it might be another week for the funds to appear in your account—but this timeframe can vary, depending on the payment method.
The refunds are usually issued to your original payment method, but if that is not possible, you will have to agree with Epic on an alternative one.
If you were eligible for a refund through the self-service method, the request should be approved automatically. The remaining waiting time depends on your payment method.
Epic Games — How to Cancel a Refund Request?
If you change your mind and want to cancel a refund request, you can do it by contacting Epic. This is only possible if Epic didn’t already process the refund.
Here is how to do it:
- Go to your Email Inbox
- Open the email from Epic Games support—the one containing your refund request
- Reply to the email directly and ask to cancel the initial request
You can expect another email confirming your cancelation.
Is There an Easy Way to Get an Epic Games Store Refund ? You Can Do It With DoNotPay!
DoNotPay is the first virtual lawyer in the world, providing you with an array of fantastic options. You can use this app to request your refund for the Epic Games Store purchases in just a few steps. Here is how to do it:
- Access DoNotPay from your web browser
- Scroll down and choose the Chargeback Instantly option
- Provide your bank details to our chatbot
- Type in Epic Games Store as the merchant
- Follow the process further and build up your case
DoNotPay will fax a refund request to your bank and supply you with evidence that will be useful in your case.
The app can contact the Epic Games Store as well, sending them the dispute letter and asking for a refund.
Can you request a refund via
To request a refund, sign in to your Epic Games account here and follow the steps below. You can find the Epic Games Store refund policy here.
- On your Account page, click on Transactions (also called Payment History).
- Find the game you would like to refund.
- Click to expand the order and to see Playtime.
If the game is eligible for a self refund, there will be a Request Refund button.
You will receive a confirmation notice at the top of your screen letting you know the refund has been completed.
By default, purchases are refunded to the original payment method, but this may not always be possible depending on what you used.
Please contact your payment provider or bank for more information about when your refund may be available to you.
If you want to cancel a refund request, please follow the steps in this article.
The Epic Games Store gives away a free games every two weeks. There are no strings attached — all you need to do is sign-up for an account and launch the free game through the Epic Games Store launcher, which you can download for free here. The PC storefront has been rapidly growing with the massive success of Epic’s Fortnite: Battle Royale.
The Epic Games Store has been snatching up PC timed exclusives. WWZ, Control, The Outer Worlds and Borderlands 3 are all one-year exclusives tied to the Epic Games Store on PC. There’s no reason not to sign-up, even if you don’t plan on using the Epic Games Store as your primary storefront — you can still download these free games and enjoy them forever.
To help you keep up with all the big free game releases, we’re going to follow the game releases and update this article every two weeks. I’ll keep a running list of every game available; which games are free right now, which games are coming out soon, and which games aren’t available (for free) anymore.
What’s Free On The Epic Games Store Right Now?
Before getting into the list, here are some common questions that might help you decide whether it’s a good idea to sign-up and ‘purchase’ these free games.
Are Free Games Available Forever?
Yes. You can keep a free game forever after ‘purchasing’ it during the two week window.
When Will There Be New Free Games?
There will be a new free game every two weeks.
Do I Need To Buy Anything To Get Access To Free Games?
No. You can sign-up for the Epic Games Store for free and begin downloading any available free game.
Current & Upcoming Free Games On The Epic Games Store
- TRANSISTOR – Available 4/18/19-5/2/19
- WORLD OF GOO – Available 5/2/19-5/16/19
These games are available now / will be available soon for free on the Epic Games Store. For a full list of all the games that are no longer available for free, but that you can still purchase, check out the complete list below. Just because a game was once free, doesn’t necessarily mean it won’t reappear as a freebie in the future.
Games That Are No Longer Free
These games’ free two weeks have expired on the Epic Games Store.
Epic Games Store has now started offering game refunds which the user can process themselves.
- StaffStaff –>
- Published: May 23, 2020 11:07 AM IST
Refunds on games has been an one of the biggest contentions for gamers. You may end up buying a game that you feel like should be good, but you don’t like it as soon as you begin. Or maybe you end up buying something that you didn’t even want to buy in the first place. There could be so many legitimate reasons for looking for a refund on certain games. Also Read – Epic Games Store to make partial refund if a game goes on sale soon after bring bought
But the refund process for offline shops is rather poor if not non-existent. While online retailers selling digital versions of the games have better options than their offline cousins, they still leave much to be desired. But Epic Games Store has now started offering game refunds which the user can process themselves. These are quite convenient, and if the criteria meets those listed by Epic Games Store, then games can be refunded without even having the dev team get involved. This is rather convenient and a first of its kind. So without further ado, here’s a look at the steps to have games refunded on the Epic Games Store.
Steps to get game refunds on Epic Games Store
Step 1: On your Account page, click on Transactions (also called Payment History).
Step 2: Find the game you would like to refund.
Step 3: Click to expand the order and to see Playtime. If the game is eligible for a self refund, there will be a Request Refund button.
Step 4: Click the Request Refund button.
Step 5: Select the reason for the refund in the pop-up window.
Step 6: Click Confirm Refund, this will prompt a confirmation notice at the top of your screen letting you know the refund has been completed.
Also Read
By default, purchases are refunded to the original payment method. But this may not always be possible depending on what you used.
Epic Games is a popular video game developer and publisher known for games such as Fortnite, Shadow Complex, Unreal, Gears of War, and Infinity Blade series.
The company functions through its digital storefront—The Epic Games Store. It often offers time-exclusive releases of games on that platform before other storefronts, for either six months or a year. This exclusivity can prompt many gamers to make hasty purchases they may regret later.
Can You Request a Refund on the Epic Games Store?
If you change your mind on a purchase you’ve made recently through the Epic Games Store, you can request a refund. Games you buy through the Epic Games Store are eligible for a refund within 14 days of purchase.
Refund also covers all in-app and downloadable content for a game you want to return. If you buy the game before it was released, you can cancel your pre-purchase at any time before the release. In this case, you will get a full refund.
Some of the refunding rules you should pay attention to are:
- Games and products are eligible for a refund only within 14 days of purchase
- A game is eligible for a refund only if you have less than two hours of playtime on it
- Any product that includes virtual currency is not eligible for a refund
- If a product is bought outside of the Epic Games Store, you cannot get a refund for it
- You cannot request a refund for games or products marked as non-refundable
- You cannot return a game from which you have been banned
- You will be rejected for a refund if you have violated the terms of service
- If Epic decides that you are abusing the refund policy, you will be rejected for a refund
Some games may have additional rules regarding refunding procedures. For example, if you want to request a Fortnite refund for purchases with in-game currency, the process is a bit different. Be sure to check out any specifics about getting a refund for specific products.
How to Request a Refund on the Epic Games Store?
There are two ways to get a refund for purchases made on the Epic Games Store:
- Through the Epic Support page
- Through your account
The second method works only for certain games. If you are not sure, you can always contact Epic through their Support page.
Requesting a Refund Through Epic Support Page
You can use this method to request a refund for any game store purchase. Here is how to do it:
- Go to Epic support page
- Scroll down to the bottom of the page and click Contact Us button
- Login to your account and wait for the Contact Us Form to load
- In the form, choose your language and enter your name and email address
- Find the game you want to return in the Product Title dropdown menu and click on it
- Choose your Operating System—Epic supports Windows and Mac
- In the dropdown menu pick Refund Request/ Purchasing Issues option
- Use the textbox at the bottom of the form to describe why you want a refund. Make sure to include your Purchase ID
- Enter the text in the CAPTCHA field
- Click Submit
You will get a confirmation email containing your refund request from Epic Games Support.
Requesting a Refund Through Your Account—the Self-Service Method
Another option is to request a refund directly on your Epic Games account. This method is not suitable for all games, but you can check the eligibility once you access your account. Here is how:
- Got to your account and sign in
- Click on Transactions/ Payment History tab
- Find the game you would like to return
- Click the game to see more details
- If the game is eligible for a refund, there will be a Request Refund button
- Click the Request Refund button
- From the pop-up window pick the reason for requesting a refund
- Click Confirm Refund
At the top of your screen, a confirmation notification will appear. You can also expect a confirmation email from Epic, letting you know the refund has been completed.
How Long Does Epic Games Take to Refund a Game?
The waiting time depends on the method you used to request a refund, but also on your payment method.
If you went through the Epic Support Page, you could expect them to answer within a week. If your request is approved, it might be another week for the funds to appear in your account—but this timeframe can vary, depending on the payment method.
The refunds are usually issued to your original payment method, but if that is not possible, you will have to agree with Epic on an alternative one.
If you were eligible for a refund through the self-service method, the request should be approved automatically. The remaining waiting time depends on your payment method.
Epic Games — How to Cancel a Refund Request?
If you change your mind and want to cancel a refund request, you can do it by contacting Epic. This is only possible if Epic didn’t already process the refund.
Here is how to do it:
- Go to your Email Inbox
- Open the email from Epic Games support—the one containing your refund request
- Reply to the email directly and ask to cancel the initial request
You can expect another email confirming your cancelation.
Is There an Easy Way to Get an Epic Games Store Refund ? You Can Do It With DoNotPay!
DoNotPay is the first virtual lawyer in the world, providing you with an array of fantastic options. You can use this app to request your refund for the Epic Games Store purchases in just a few steps. Here is how to do it:
- Access DoNotPay from your web browser
- Scroll down and choose the Chargeback Instantly option
- Provide your bank details to our chatbot
- Type in Epic Games Store as the merchant
- Follow the process further and build up your case
DoNotPay will fax a refund request to your bank and supply you with evidence that will be useful in your case.
The app can contact the Epic Games Store as well, sending them the dispute letter and asking for a refund.
Can you request a refund via
